Orders and delivery
How long will my order take?
Orders are dispatched within 1 to 3 working days. Delivery usually takes 7 to 14 working days after dispatch. The estimate for your address is shown at checkout.
How do I track my order?
We email you a tracking link when your order is dispatched. Tracking can take a few days to update after dispatch.
Why did my order arrive in more than one parcel?
Items can be sent from different warehouses, so they may arrive separately. Each parcel has its own tracking number.
Can I change or cancel my order?
Email us as soon as possible. We can change or cancel an order only before it has been dispatched. After that, you can return it under our returns policy.
Returns
Can I return an item?
Yes. You have 14 days from the day you receive your order to tell us you want to return it. See our Refund policy for the full details.
My item arrived damaged or faulty. What do I do?
Email us within 14 days with your order number and a photo. We will send a replacement or refund you in full.
Payment
Is it safe to pay on this site?
Yes. Checkout is encrypted and payments are handled by our payment provider. We never see or store your card details.
Still need help?
Use our contact page and a person will reply.