Terms of service

These terms apply when you use this website or place an order with Wingtip Finds. Please read them before ordering.

1. Who we are

Wingtip Finds is operated by Matthew Dowell EI (Clarofisc), 9 B Ancien Chemin de Lasserre, 31820 Pibrac, France, SIREN 107 590 143. You can contact us at support@wingtipfinds.com.

2. Ordering

When you place an order you are offering to buy the items in your basket. We will send an email confirming that we have received your order. The contract between us is formed when we send the email confirming dispatch. We may decline an order, for example if an item is out of stock or there was an error in the price or description. If we decline an order you have paid for, we will refund you in full.

3. Prices and payment

Prices are shown in the currency displayed at checkout and include any taxes we are required to collect, unless stated otherwise. Standard delivery is free. Payment is taken at the time of ordering through our secure payment provider. We do not store your card details.

4. Products

We take care to describe and show our products accurately. Colours may look slightly different on your screen, and sizes and measurements are approximate. Products are intended for personal, household use.

5. Delivery

Delivery is described in our Shipping policy. Delivery times are estimates. Responsibility for the goods passes to you when they are delivered to the address you gave us.

6. Returns and refunds

Your right to cancel and return an order is described in our Refund policy.

7. Faulty goods

If an item is faulty, damaged or not as described, contact us and we will put it right in line with our Refund policy and your legal rights.

8. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit our liability where it would be unlawful to do so. We are not responsible for delays or failures caused by events outside our reasonable control.

9. Use of this website

You may use this website for your own personal shopping. You must not misuse it, attempt to gain unauthorised access to it, or copy its content for commercial purposes without our permission.

10. Your personal information

We use your personal information as described in our Privacy policy.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are those in force when you placed it.

12. Governing law

These terms are governed by French law. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and you may bring proceedings in your local courts.