Refund policy

Returns and refunds

We want you to be happy with your order. If you are not, this page explains how to return it and how you will be refunded.

14-day right to change your mind

You can cancel your order and return any item within 14 days of the day you receive it, without giving a reason. To do so, email us at support@wingtipfinds.com with your order number before the 14 days are up. You then have a further 14 days to send the item back.

Condition of returned items

Items should be unused, in the same condition you received them, and in their original packaging where possible. You may handle an item as you would in a shop to see what it is like. If an item has been used beyond that, we may reduce the refund to reflect the loss in value.

Items that cannot be returned

  • Sealed items that are not suitable for return for hygiene reasons once unsealed, such as personal care products.
  • Items made to your specification or clearly personalised.

How to return an item

  1. Email support@wingtipfinds.com with your order number and the item you wish to return.
  2. We will reply with the return address and instructions. Please do not send items back before you hear from us, as returns sent to the wrong address may not reach us.
  3. Send the item using a tracked service and keep your proof of postage.

Return postage

If you are returning an item because you changed your mind, you pay the cost of sending it back. If the item arrived damaged, faulty or not as described, we cover the return cost or arrange a replacement or refund without asking you to send it back.

Refunds

We refund the price of the item. Standard delivery is free, so there is no delivery charge to refund. Refunds are made to your original payment method within 14 days of the day we receive the returned item, or the day you give us proof that you have sent it, whichever comes first.

Damaged, faulty or incorrect items

Please check your order when it arrives. If something is damaged, faulty or not what you ordered, email support@wingtipfinds.com within 14 days with your order number and a photo. We will offer a replacement or a full refund.

Your legal rights

Nothing in this policy affects your statutory rights. If you live in the European Union, you benefit from the legal guarantee of conformity for goods for two years from delivery.

Contact

Wingtip Finds is operated by Matthew Dowell EI (Clarofisc), SIREN 107 590 143, 9 B Ancien Chemin de Lasserre, 31820 Pibrac, France. Email: support@wingtipfinds.com.